Your Questions, Answered
Frequently Asked Questions
Find answers to common questions about medical travel, hospital safety, and how MedLink supports your healthcare journey in India.
How long does procurement and delivery take?
Timelines vary based on product complexity and destination. Standard medical supplies: 4-6 weeks. Custom equipment: 8-12 weeks. Emergency orders can be expedited.
What about warranties and after-sales support?
All equipment comes with manufacturer warranties (typically 1-3 years). We coordinate technical support, spare parts, and maintenance services throughout the product lifecycle.
How much does medical tourism through MedLink cost?
Costs vary based on treatment type, hospital choice, and length of stay. Most patients save 60-80% compared to Western countries. We provide detailed cost estimates upfront.
Are Indian hospitals safe and accredited?
Yes. We only partner with internationally accredited hospitals (JCI, NABH) that meet global quality standards.
What if complications arise during or after treatment?
Your care team provides 24/7 support. If complications occur, we coordinate immediate medical intervention and keep you informed every step of the way.
Can I bring a family member or caregiver?
Absolutely. We can arrange accommodation and logistics for companions traveling with you.
How do I get a medical visa for India?
We provide guidance on medical visa applications, including invitation letters from hospitals and documentation support.
Do you handle customs clearance and import permits?
Yes. We manage all export documentation from India and provide guidance on import requirements for your country.
Can you supply products to remote or conflict-affected areas?
Yes. We’ve delivered medical supplies to challenging environments. Specialized logistics and security arrangements can be coordinated.
Can these systems integrate with our existing software?
Yes. Our platforms support HL7, FHIR, and RESTful APIs for seamless integration with legacy systems.
What if we have limited internet connectivity?
Our solutions are optimized for low-bandwidth environments. Offline functionality and data sync capabilities are built-in.
How long does deployment take?
Small clinics: 2-4 weeks. Medium hospitals: 6-12 weeks. Large institutions or government systems: 3-6 months.
Is training provided in local languages?
Yes. We provide training materials, user manuals, and support in multiple languages.